Airports

What are the Characteristics of Service Demands that the Airport Often Faces?

The operation of the airport involves the service needs of a large number of passengers, so the demand pain points it will face include the following:

1. Long waiting time affects passenger experience

• Long queues for boarding, security and customs: The concentration of passengers during peak hours results in slow security check, baggage check and boarding processes.
• Crowded dining and shopping areas: Many travelers want to buy food or drinks quickly, but due to the large crowds, long queues are likely to occur.

2. High labor costs for 24/7 service requirements

• The airport is open year-round and flight schedules are widely distributed. Passengers in the late night and early morning hours also need basic services (such as coffee, light meals, etc.).
• Traditional stores have limited operating hours and insufficient manpower during night and early morning hours to provide comprehensive services.

3. Highly internationalized and multilingual needs

• International airport passengers come from all over the world and language communication may be a barrier.
• Insufficient language support capabilities for food ordering, guidance signs, and service staff affect the passenger experience.

4. Space is limited and movement lines need to be optimized.

• The airport has a dense flow of people and limited space in catering, retail, and waiting areas. It is necessary to ensure smooth circulation to avoid stranded passengers and affect operations.
• The rent of commercial space is expensive, so how to improve floor space efficiency within a limited space becomes a challenge.

5. Increased demand for hygiene and contactless services after the epidemic

• Travelers have higher requirements for hygiene standards in public places, and traditional catering services involve a lot of personal contact, which may affect traveler confidence.
• Increased demand for self-service ordering, contactless payment, automated drink machines, etc. to reduce the risk of human contact.

6. Passengers have tight schedules and require fast and convenient services

• Many transit passengers have limited time and cannot wait for long periods of time for food and beverage preparation, increasing their demand for “grab-and-go” services.
• Automated solutions that can quickly serve drinks or food are needed to improve passenger satisfaction.

The service demands of the airport include efficiency, service time, labor cost, health and safety, space constraints and commercial development. By introducing technologies such as automated equipment, unmanned services, digital payment, contactless ordering and intelligent queuing systems, airport operation efficiency and passenger experience can be effectively improved.

Why Airports Need Unmanned Coffee Machines?

1. 24/7 service to meet passenger needs
Airports operate 24/7, year-round, and travelers often need to take flights early in the morning or late at night. Traditional coffee shops have limited business hours, but unmanned coffee machines can provide all-day self-service coffee service. Whether it is an early flight in the morning or a late-night transfer, passengers can get a cup of hot drink at any time.

2. Shorten queuing time and improve efficiency
Coffee shops in airports often have long queues due to the large flow of people, especially during peak hours. Passengers may miss their boarding time due to waiting for too long. Unmanned coffee machines can quickly make drinks, reduce passenger waiting time, and improve airport service efficiency.

3. Unmanned operation to reduce labor costs
Airport operating costs are high, and traditional coffee shops require a large number of personnel to operate, order, prepare and clean. The unmanned coffee machine can operate completely automatically, requiring only regular replenishing of raw materials and equipment maintenance, significantly reducing labor requirements and operating costs while ensuring the stability of beverage quality.

4. Contactless, self-service operation to improve hygiene and safety
After the epidemic, travelers have higher requirements for hygiene standards in public places. The unmanned coffee machine operates without contact. Passengers only need to use their mobile phones or touch screens to order, avoiding contact with staff and reducing the risk of spreading viruses and bacteria. In addition, the machine is equipped with an automatic cleaning system to ensure beverage hygiene.

5. Flexible deployment, applicable to multiple locations in the airport
The unmanned coffee machine is small in size and is suitable for installation in waiting rooms, baggage claim areas, boarding gates, VIP rooms, security check areas and other places. It allows passengers to enjoy high-quality coffee at any time while waiting without affecting the movement of the airport. Line and operations planning.

6. Multi-language interface and mobile payment improve convenience for international tourists
The airport is a gathering place for international passengers. The unmanned coffee machine can provide a multi-language ordering system that supports English, Chinese, Japanese, Korean and other languages, making it easy for foreign passengers to use it. In addition, the machine supports mobile payment (Apple Pay, Google Pay) and credit card payment, improving transaction convenience and eliminating the need for travelers to prepare cash.

7. Enhance the airport’s sense of technology and brand image
The airport is the gateway image of the city, and smart facilities can enhance the modernization of the airport. The unmanned coffee machine is equipped with AI intelligence, robotic arms, and personalized latte art technology, which not only attracts passengers to stop and experience it, but also enhances the high-tech atmosphere of the airport and enhances the brand value.

8. Meet the needs of business travelers and airport employees
Many business travelers need quick access to coffee at the airport, and unmanned coffee machines can provide instant, high-quality coffee to meet their needs. In addition, airport employees (such as airline ground staff, airport security, and cleaning staff) can also purchase coffee at any time to enhance their work experience.

1. Waiting room and boarding gate area

• Passengers can quickly purchase coffee while waiting to board the flight to reduce boredom and fatigue.
• Unmanned services reduce queuing and congestion problems and ensure smooth flow of traffic.
  

2. Baggage claim area

• While passengers are waiting for their luggage, they can use their spare time to enjoy coffee to improve convenience.
• Provide 24/7 service to meet the needs of passengers on red-eye flights.
  

3. Security inspection and customs clearance area

• Passengers can get coffee immediately after clearing customs to relieve the fatigue caused by long queues.
• Complying with high airport safety standards, unmanned operation reduces food contact risks.
  

4. Airport VIP Lounge

• Provide high-quality self-service coffee to reduce manual service pressure and improve guest experience.
  
• Can support personalized coffee customization to meet the needs of different VIPs.
  

5. Terminal commercial area (duty-free shop and shopping area)

• Attract transit passengers to stop and increase the revenue and square footage of the airport commercial area.
  
• Unmanned operation saves labor costs and provides stable and efficient services.
  

6. Taxi/Shuttle Bus Waiting Area

• Passengers can quickly purchase coffee while waiting for transportation, reducing the discomfort of long waits.
  
• No manual operation is required, and services can be provided around the clock to meet needs at different times.